The Patient Advocacy Office serves as a liaison between patients or their families and Lyster Army Health Clinic staff. As your representative, they assist you or members of your family to find solutions to problems or misunderstandings, voice concerns, obtain timely and relevant information or offer compliments and make suggestions.
Most problems and concerns are best resolved in the department, clinic or area providing care for you or your family. Therefore, it is suggested that you first talk with the Head Nurse (HN) and Noncommissioned Officer-in-Charge (NCOIC) or Officer-in-Charge (OIC). If you still have concerns, please visit the patient advocate. They will work on your behalf to address your concerns and find the best solution.
Our facility is accredited by the Joint Commission. If your care or safety concerns are not resolved to your satisfaction, we invite you to contact the Joint Commission Office of Quality Monitoring at (800) 994-6610 or via e-mail at firstname.lastname@example.org